Shipping

Your delivery options at www.horando.de:

  • Fast delivery times

  • Free standard shipping within Germany

  • Free return shipping

  • Express shipping nationwide

  • International shipping

Shipping within / outside the European Union (EU)


Shipping methods: 

Horando ships its products within Germany and the European Union (EU) with our shipping partners UPS/FedEx/Prosegur. The transport risk is on the side of the shipper. Please also note that a Saturday delivery with UPS Express shipping method within Germany is not possible except after consultation.

Processing times:

The goods, if in stock, are ready for shipment no later than the following day of your order. Deliveries of goods purchased with a delivery time, unless otherwise agreed with you, will be made within the specified delivery time to the delivery address specified by you, depending on the choice of shipping method and place of delivery. If unforeseeable delays in delivery should occur, we will notify you immediately.

Costs: 

GERMANY:

For you as a customer, insured UPS standard shipping within Germany is free of charge, insured UPS express shipping costs 9,90€.

EU-FOREIGN COUNTRIES

For insured UPS standard shipping to other EU countries a flat rate of 49,90€ is charged, for insured UPS Express shipping to other EU countries 89,90€.

REST OF THE WORLD (NON-EU FOREIGN COUNTRIES)

If you wish a delivery to a non-EU country, the insured UPS standard shipping costs 89,90€, the insured UPS express shipping costs 129,90€. If you have any questions, please contact us directly: +49 (0) 951 / 99 33 010 or via mail to service@horando.de.

Shipments subject to customs duties:

For shipments to non-EU countries, additional costs may also be incurred for which Horando is not responsible and which are to be covered by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. foreign bank charges, transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties or a capital commitment commission). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union. Incidental import turnover tax as well as import duties will be charged separately to the recipient by the supplier company (respective partner freight forwarder in the delivery area)-